How to effortlessly move NICE CXOne data for analysis?
NICE CXOne is a cloud contact center platform that manages inbound and outbound customer interactions (calls, chat, email, routing, IVR) along with agent performance data, for support and sales teams.
Connect NICE CXOne to EazyDI to bring call, interaction, and agent performance data into your warehouse alongside CRM and support ticket data. CX and ops teams use this to measure true cost per resolved contact and tie call outcomes back to revenue and retention, instead of reading CXOne’s reporting in isolation.
EazyDI connects through the CXOne REST API using account credentials you control. Choose the interaction, agent, and queue data you need, and EazyDI keeps your warehouse current on a schedule. No developer is required to stand up or maintain the pipeline.